Legal information
Privacy notice
Version dated 5 November 2026
TradeOwl is a service operated by Fuseolution Limited. Fuseolution Limited is responsible for personal information used to create and administer a trader account. Traders are normally responsible for the customer information they enter into TradeOwl, while TradeOwl processes that information to provide the service.
Information we use
We use account and contact details, business profile information, login and security records, signup IP address and approximate location, subscription and payment status, support messages, and activity needed to operate and secure the service. TradeOwl also stores the customer, job, quote, invoice, reminder, website and domain information a trader chooses to enter. Card details are handled by Stripe and are not stored by TradeOwl.
Why we use it
- To create accounts and provide the requested service under our contract.
- To take payments and keep legally required financial records.
- To prevent fraud, protect accounts and maintain service reliability.
- To comply with legal obligations and respond to valid legal requests.
- To send marketing only where the law permits it, with an easy opt-out.
Who receives information
We use carefully selected providers where needed to run TradeOwl. The application and its PostgreSQL database run on a secured VPS, while uploaded images are stored in Cloudflare R2. We also use Stripe for subscription and invoice payments, Postmark for transactional email, Twilio for text messages, OpenProvider for domains, Google Maps for route planning and Ideal Postcodes for address lookup. A trader may also direct TradeOwl to send information to their own customers. We require appropriate contracts and safeguards from service providers.
International transfers
Some providers may process information outside the UK. Where this occurs, we use an approved transfer mechanism and assess the safeguards offered by the provider.
How long we keep information
We keep account information while an account is active. After an account closes, information is deleted or anonymised when it is no longer needed, except where records must be retained for legal, tax, fraud-prevention or dispute purposes. Backup copies expire through the backup retention cycle and are protected from normal use while retained.
Your rights
Depending on the circumstances, you can ask for access, correction, deletion, restriction or transfer of your personal information, or object to its use. You can download account information from TradeOwl settings. We normally respond to a valid request within one month. You may also complain to the UK Information Commissioner’s Office.
Cookies
TradeOwl currently uses essential cookies for login, account security and interrupted registration. These are necessary for the service to work. We will ask before placing optional analytics or advertising cookies.
Customer information entered by traders
A trader is normally the controller of the customer information they add to TradeOwl. TradeOwl acts as their processor and uses that information only to provide and protect the service, as described in our data processing terms. Customers should contact the relevant trader first about information held in that trader’s account.
Contact us
Email support@tradeowl.co.uk with a privacy question or request, or write to Fuseolution Limited, The Bus Station, Bransty Row, Whitehaven, Cumbria, CA28 7XE, United Kingdom. Fuseolution Limited is registered in England and Wales under company number 16783877.